Is AI Marketing Consulting Worth It for Small Businesses?

Avolis Research Group

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20 min read

83% of small businesses using AI already point it at writing or marketing. So what exactly is a consultant selling you? When it's worth paying for.

AI marketing consulting is worth it when you're buying measurement and a system your own team keeps running after the invoice clears, and it's usually not worth it when you're buying content volume. That distinction decides the answer for most small businesses, and almost nothing else does.

Here's what makes this question different from the general one about AI consultants: you are almost certainly already doing AI marketing. Look at the Federal Reserve's 2025 Small Business Credit Survey. Among small employer firms using AI at all, the most common application was writing or marketing, named by 83% of them (Federal Reserve Banks, 2026 Report on Employer Firms, March 2026). Someone in your office, quite possibly the office manager who also answers the phones, is already pasting your service descriptions into a chatbot. So a consultant isn't introducing AI to your marketing, because what they're really being hired to do is formalize something that's already happening, unmanaged, for free.

That can be worth real money, but it can also be the easiest thing in the world to sell and the hardest thing to verify. We build AI into operations-heavy businesses for a living, and marketing is not usually where we start, so this guide explains why, and what would have to be true for us to tell you it's the right buy.

Key Takeaways

  • Among small businesses using AI, 83% apply it to writing or marketing, which makes it the most common use by a wide margin (Federal Reserve, 2026).
  • Only 7% of small-business AI users have fully integrated AI into their processes, while half are still experimenting (Federal Reserve, 2026).
  • Generative AI content features are already bundled into software you may pay for, including Mailchimp Standard at $20/month.
  • When Google shows an AI summary, users click a traditional result on 8% of visits versus 15% without one (Pew Research Center, 2025), so content volume is a weaker bet than it was.
  • The buy is worth it if it comes with a measurement baseline, because without one you can't tell whether it worked, and neither can they.

Table of Contents

The Short Answer: Two Very Different Purchases

AI marketing consulting is worth it when you're buying a measured baseline, a system, and someone accountable to a number. It's rarely worth it when you're buying output (posts, emails, ad variants), because output is now the cheapest thing in the category. Find your row below and read across.

What you're actually buying Worth it? Why
A measured baseline of your current marketing results before anything changes Yes It's the only way anyone can prove the work paid off, including you
Fixing lead follow-up so inquiries stop dying in an inbox Yes Response time moves booked revenue, and it's measurable at low volume
A system your office manager runs after they leave Yes Adoption is the failure point, not capability
More content, faster No Your software likely does this already, and the channel is losing clicks
Setting up tools you already pay for No Read the feature list first. You may own it
"AI-driven strategy" with no named metric No If the deliverable is a document, buy the diagnosis instead
Anything priced as a retainer with no baseline Diagnostic only Buy two weeks of measurement, then decide

Four of those seven rows say no, and that ratio isn't cynicism about the category. It's what happens when a capability gets bundled into software faster than the services market around it can adjust. The broader decision, which firm to trust with AI work of any kind, is the subject of which AI consulting company should I choose. This page is only about marketing, because marketing is genuinely different.

You're Already Doing AI Marketing

Marketing is where small businesses put AI first, and it isn't close. The Federal Reserve Banks surveyed 6,525 small employer firms with 1 to 499 employees between September and November 2025. Among the firms using AI, 83% used it for writing or marketing, while individual productivity came second at 61% and planning or analysis third at 51% (Federal Reserve Banks, 2026).

Is AI Marketing Consulting Worth It for Small Businesses? - Avolis AI Marketing is the first place AI lands Tasks named by small employer firms that use AI (multi-select) Writing or marketing 83% Individual productivity 61% Planning or analysis 51% The capability arrived before anyone was hired to manage it.
Source: Federal Reserve Banks, 2026 Report on Employer Firms: Findings from the 2025 Small Business Credit Survey, 25 March 2026. Fielded 3 September to 14 November 2025; 6,525 responses from a nationwide convenience sample of firms with 1–499 employees. Base for AI task shares is firms reporting AI use; multi-select, so shares do not sum to 100%.

Now for the number that matters more: of the firms using AI, about half described themselves as experimenting, another 44% had partially integrated it, and just 7% (roughly one in fourteen) had fully integrated AI into the processes their business actually runs on (Federal Reserve Banks, 2026).

Read those two findings together and the real market becomes visible: marketing is where AI shows up first because it has the lowest cost of failure. A bad email draft costs nothing, while a bad estimate costs a job. So the writing gets automated early and informally, by whoever is comfortable with a chatbot, and it stays informal, which means nobody owns it and nothing gets measured. That's the gap a good consultant closes, and it's a legitimate thing to sell, but notice what it is. What you'd really be paying for isn't capability, it's management of a capability you already have.

Two Federal Surveys, Two Very Different Numbers

If you compare two vendor pitches, you may see two very different adoption statistics for the same year. Both can come from the U.S. government, and both can be right.

The Census Bureau's Business Trends and Outlook Survey put it at 18%, meaning the share of firms using AI in at least one business function between November 2025 and January 2026. That share rises to 32% when weighted by employment (Bonney and others, The Microstructure of AI Diffusion, NBER Working Paper 35141 / Census CES-WP-26-25, April 2026). The Federal Reserve put it at 46%, so the two surveys disagree by a factor of more than two.

The trouble is that they're measuring different things. Census asks whether the firm deploys AI in a business function, which is an institutional decision made once, at the top. The Fed asks whether "the business or its employees currently use AI," a question that counts your estimator quietly using a chatbot on his phone between site visits. Neither is wrong, but one describes a system and the other describes a habit.

Is AI Marketing Consulting Worth It for Small Businesses? - Avolis AI Adoption is not integration Depth of AI integration among small firms that use AI 7% fully Experimenting — about half Partially integrated — 44% Fully integrated — 7% Thirteen firms are experimenting for every one that finished.
Source: Federal Reserve Banks, 2026 Report on Employer Firms: Findings from the 2025 Small Business Credit Survey, 25 March 2026. Base is firms reporting current AI use. The report gives the experimenting share as "about half"; the donut renders it as 50% and the three shares as published do not sum to exactly 100%.

Why this matters to you as a buyer: a consultant quoting the 46% is describing a world where you're behind and need to catch up. A consultant quoting the 18% is describing a world where you're early and need to move. The honest reading is that adoption is widespread and shallow. Put another way, the scarce thing is not access to AI but a marketing process that survives the person who set it up leaving, whether that's the owner's nephew who built the email list or the office manager who writes every newsletter.

Check What Your Software Already Includes

Before you price a consultant, spend twenty minutes on your own invoices. Generative AI content features are now included in ordinary small-business subscriptions, at no additional cost, on plans many operations already pay for.

Mailchimp lists "Generative AI Features" as a no-additional-cost add-on on its Standard plan at $20 per month, and on Premium. A subject line helper is included on every tier, the free one included. Semrush folds its AI search visibility and AI sentiment tools into base plans with no AI-specific upcharge, and Klaviyo puts an AI subject line generator in its free plan. Jobber, which a lot of field-service operations already run, includes AI chat and AI voice on every plan, and none of that is an upsell.

The exception is worth knowing, because it's where the real money is: agent-tier AI is metered, not bundled. HubSpot runs AI on a credit system in which Starter gets 500 credits a month at $7 per seat, Professional gets 3,000 at $800 a month, and a single customer-agent conversation consumes 50. Jobber charges $29 a month for an AI receptionist and $99 a month for its marketing suite. Those are the charges that keep arriving long after the consultant who recommended them has moved on.

Capability How it's sold What that means for the buy
Content and copy generation Bundled into existing paid tiers (Mailchimp Standard $20/mo, Semrush, Klaviyo free tier) Paying a consultant to "add AI content" is often paying for a checkbox
AI chat and voice in field-service software Bundled on all plans (Jobber) Check the release notes before you scope it
Agents that take actions Metered or add-on (HubSpot credits; Jobber marketing suite $99/mo) Real recurring cost. Get it in the proposal
Measurement, attribution, and process design Not sold by any of them This is the defensible thing to hire for

That last row is the whole argument. Software vendors will keep giving away generation, because it's what makes their seats stickier, but none of them will tell you whether your marketing is working, which workflow to change, or who owns it on the Tuesday after go-live. So buy the row nobody is bundling: the measurement, the process design, and the answer to who owns this in month four.

The Deliverable Most Often Sold Is the One Losing Ground

The standard AI marketing engagement produces more content, and that bet is weaker in 2026 than it was in 2023, with real measurement now standing behind the claim.

Pew Research Center recruited 900 U.S. adults onto a browsing-tracking panel and observed 68,879 Google searches in March 2025, of which 12,593 produced an AI summary. When a summary appeared, users clicked a traditional search result on 8% of visits, against 15% without one, which is nearly twice as often. They clicked a link inside the summary itself on just 1% of visits. They also abandoned the session entirely more often: 26% of pages with a summary versus 16% without (Pew Research Center, July 2025).

Is AI Marketing Consulting Worth It for Small Businesses? - Avolis AI The summary answers it, so the click doesn't happen Share of visits to Google result pages, observed browsing panel No summary AI summary shown Clicked a search result 15% 8% Ended the session 16% 26% Clicked a summary source 1% Being cited in the summary is not the same as being visited.
Source: Pew Research Center, Google users are less likely to click on links when an AI summary appears in the results, 22 July 2025. 900 U.S. adults on KnowledgePanel Digital; 68,879 Google searches observed in March 2025, 12,593 with an AI summary. This compares searches that did and did not surface a summary, and summary-triggering queries skew longer and more informational, so it is a strong association rather than a clean causal estimate.

Two details sharpen this from a scare stat into something you can act on. First, the exposure is concentrated exactly where informational content lives. Pew found summaries on 8% of one-to-two-word searches, 53% of searches of ten words or more, and 60% of searches beginning with a question word. What this means in practice is that "how much does a new furnace cost" draws a summary and loses the click, while "plumber near me" largely doesn't. So the blog-post deliverable is the most exposed thing on the menu, and your service pages and local listings are the least exposed.

Second, supply commoditized at the same time: Graphite sampled 43,000 URLs from CommonCrawl and found that AI-generated articles passed human-written articles in volume around November 2024. Those AI-written articles also "largely do not appear in Google and ChatGPT" (Graphite, October 2025). Demand for the click fell at the same moment the supply of the article exploded, and both of those trends point the same way for anyone selling content by the unit.

One honest caveat belongs here rather than in a footnote, which is that Google disputes this framing. It argues that AI features create new opportunities for content and businesses to be discovered and that publisher traffic-loss claims rest on incomplete data. It's also fair to add that Pew's comparison isn't a controlled experiment. Ahrefs found position-one click-through on summary-triggering keywords fell from 0.073 to 0.016 between December 2023 and December 2025, and it describes its own result as a correlation (Ahrefs, February 2026). Treat the direction as well evidenced and the magnitude as contested, and then ask the consultant which number they're assuming.

Can You Measure It at Your Volume?

Probably not the way a proposal implies, because proving a marketing lift statistically takes volume that most small operations simply don't have. The arithmetic behind that is published by the federal government. The National Institute of Standards and Technology works a sample-size example for exactly this kind of test in its statistics handbook, and the result is sobering. Detecting a jump in a conversion rate from 10% to 20% takes at least 112 attempts per version, at 5% significance and 90% power (NIST/SEMATECH, e-Handbook of Statistical Methods).

But nobody sells you a doubling, since proposals promise improvements in the tens of percent, and a smaller effect is a much harder thing to prove. Run the same formula at the same settings and the requirement climbs fast.

Improvement you want to prove Attempts needed per version
10% → 20% (a doubling) 112
10% → 15% (+50% relative) 383
10% → 12% (+20% relative) 2,122
10% → 11% (+10% relative) 8,103

The first row is NIST's published example, and the other three are our own arithmetic using the handbook's formula at identical parameters, shown so you can check them. The reason for the curve is that the required sample scales with the square of the precision you're after. Halve the effect you want to detect and you quadruple the traffic you need.

Now put real volumes against that: in NAHB's member census, the median builder member started six homes in 2024. That figure hasn't moved since 2021, and median revenue was $3.7 million, on six employees (NAHB, August 2025). The typical REALTOR® closed nine transaction sides in 2025 (NAR, June 2026). Inquiries run higher than closed jobs, of course, but they don't run three orders of magnitude higher. A builder starting six homes a year is nowhere near the thousands of attempts per version that the lower rows of that table demand.

Practitioners who run these tests for a living put the viability floor at a few thousand monthly visits and roughly 100 conversions per version (Seer Interactive, 2022), and most operations reading this clear neither bar.

There's a subtler trap waiting for anyone who tries anyway, which is that checking a running test repeatedly and stopping when it looks good inflates false positives badly. With a 50% baseline, continuous monitoring against a 5% significance threshold produces a 26.1% false-positive rate (Evan Miller, 2010). So the small-volume test that finally shows a win is the one most likely to be noise. A consultant who reports weekly lift numbers on 40 leads a month is reporting weather rather than climate, and you're being asked to renew on it.

Here's the useful conclusion, and it's not "give up on measurement": stop trying to measure rate differences and start counting events instead. How many of last month's inquiries got a response the same day? What's the median number of hours from inquiry to quote sent, and how many quotes never got a follow-up at all? Those are countable at forty leads a month, they're unambiguous, and every one of them moves revenue you can actually see. The office manager can pull them from the shared inbox on a Friday afternoon without a statistician in the room. Buy work that changes numbers like those.

What You're Probably Spending on Marketing Now

You need a denominator before a fee means anything, and The CMO Survey publishes one: marketing spend as a share of revenue, broken out by company size. It's run by Professor Christine Moorman at Duke's Fuqua School of Business, and its 35th edition surveyed 308 U.S. marketing leaders in January 2026, 97% of them VP-level or above. Here's the part worth reading carefully, because the table is less useful than it first looks.

Company size Marketing spend as % of revenue Firms in cell Standard deviation
Under 50 employees 16.26% 23 13.43
50–99 employees 13.31% 19 14.12
100–499 employees 8.80% 30 11.73
All respondents 8.96% 154 11.45

Look at the standard deviation column before you use any of these numbers, because it's roughly as large as the mean in every small-firm row. That means the spread between comparable companies is enormous and the average describes almost nobody. Two caveats compound it, the first being that the cells hold only 19 to 30 firms each. The second is that every respondent is a senior marketing leader, so a sub-50-employee company in this sample employs a VP of marketing, which a 30-person contractor does not.

So don't plan against the benchmark; use it for one thing, which is a sanity check on scale. Say you run a $6 million operation, where marketing might plausibly be a few hundred thousand dollars a year, and a $30,000 engagement is a real fraction of that, so it should arrive with a number attached. If a proposal costs more than a quarter of your annual marketing spend and comes with no baseline, the pricing is inverted. For what the market actually charges, see how much AI consultants charge.

How to Tell If They're Overselling the AI

This is not a hypothetical risk, and the enforcement record is specific enough to use as a checklist. In September 2024 the Federal Trade Commission announced Operation AI Comply, five actions against companies using AI claims deceptively. Then-Chair Lina Khan's framing was blunt: "there is no AI exemption from the laws on the books" (FTC, September 2024).

Three of the resulting cases map directly onto marketing services.

Accuracy claims need evidence. Workado marketed its AI content detector as "98 percent" accurate, but independent testing put its accuracy on general-purpose content at 53 percent. The Bureau of Consumer Protection's director said the product "did no better than a coin toss," and the order bars accuracy claims without competent and reliable evidence (FTC, April 2025).

Testimonials that look independent may not be. accessiBe paid $1 million to settle allegations that it overstated what its automated accessibility tool could do. The complaint also alleged it formatted third-party articles and reviews to look like independent opinions, without disclosing its connection to them (FTC, January 2025). If a consultant's case studies all live on sites you've never heard of, check who published them.

Review generation is its own category of trouble. Rytr sold a service that produced unlimited detailed consumer reviews from thin input, and the FTC charged that this equipped subscribers to pollute the market with fake reviews. DoNotPay, for its part, paid $193,000 over claims its service could substitute for a lawyer.

Enforcement did not stop with that sweep: a review published in August 2026 found the FTC had brought more than a dozen cases tied to AI washing in the preceding year, and attention has extended to business-to-business marketing claims (Holland & Knight, August 2026).

The practical test is short: ask for the evidence behind any performance number in the pitch, and ask where the testimonials were published and who paid for them. A firm that can answer both in one email is probably fine, while one that treats the questions as an insult has told you what you needed to know.

When Marketing Isn't Where the Money Leaks

Sometimes it is, and the data says so plainly. In the Federal Reserve's survey of 6,525 small employer firms, reaching customers and growing sales was the most commonly reported operational challenge. It ranked ahead of hiring or retaining qualified staff (Federal Reserve Banks, 2026). Demand is the number one problem small businesses name, so anyone who tells you marketing is a distraction for a business like yours is arguing with the best evidence available, and we won't do that.

So the question isn't whether marketing matters, but whether the thing labeled "AI marketing" is aimed at your actual leak.

The Census working paper is unusually revealing here, because it measured two layers separately. At the firm level, the most common place AI gets deployed is Sales and Marketing, named by 52% of adopting firms. At the worker level, though, the leading generative AI uses are writing, document analysis, and information search. The authors also found that the two layers come apart. Worker task use sometimes happens with no formal firm-level adoption, and firm-level adoption sometimes happens with no worker task use (Census Bureau, April 2026).

Sit with that for a second. The budget line says marketing, while the work actually being done is document and text handling. Here's the idea in simple terms: a good part of what you buy as "AI marketing" is text automation pointed at the marketing function. Point that same capability at intake, quoting, and scheduling instead, and it gets easier to measure and closer to money already committed.

So run one diagnostic of your own before you sign anything: ask what share of last month's inquiries got a same-day response and how many quotes went out without a follow-up. If you can't answer those two questions, that's the finding. Adding demand to an operation that drops inquiries pours more water into a leaking bucket, and it does it at a cost per lead.

If your follow-up is already tight and you're genuinely out of demand, marketing is the right target, so buy it with a baseline attached. If you don't know which situation you're in, that's what a readiness assessment is for, and it costs far less than a year of the wrong retainer.

Eight Questions to Ask Before You Sign

Take these to the first call, because the answers sort the field faster than any proposal review.

  1. What will you measure before you change anything, and how? No baseline means no engagement, and this is the one non-negotiable.
  2. Which of these features does my current software already include? A consultant who has read your subscriptions before quoting is doing the job.
  3. What is the recurring cost after you leave? Metered AI credits and add-on tiers are real line items, so get them in writing.
  4. How many leads or conversions per month do I have, and is that enough to detect the lift you're promising? If they haven't done this arithmetic, they're guessing.
  5. Who on my team owns this in month four? Name a person, whether it's the office manager or the service coordinator, and if the answer is "we handle it," you're renting, not building.
  6. What evidence supports the performance numbers in this pitch? The FTC standard is competent and reliable evidence, and yours can be too.
  7. Which channel is this aimed at, and what are you assuming about AI search? A plan built on 2022 click-through assumptions is a plan built on sand.
  8. What would make you tell me not to do this? A partner has an answer ready, and a vendor doesn't have one at all.

If you're weighing two or three proposals against each other, how to compare AI consulting services for small-to-medium businesses shows how to line them up on evidence rather than claims.

When to Walk Away

Walk when the proposal has no baseline and no named metric, or when the deliverable is measured in posts per month. Walk when nobody on your side is assigned to own the result, because an engagement without an internal owner will quietly die in month four no matter what you paid for it. And walk when the scope duplicates features your subscriptions already include and nobody can say why theirs is better.

And walk when the pitch assumes marketing is your constraint without having looked at your operation. That one's worth spelling out: a firm that brings a marketing answer before asking a single question about how work moves through your business has diagnosed nothing, because all it has really done is inventory its own services.

Sometimes marketing genuinely is the constraint, and then the answer is yes, but the engagement should still come with a baseline.

Your Next Step

Do two things this week, in this order, and both are free.

Open your software subscriptions and list every AI feature you already pay for, then count last month's inbound inquiries and how many of them became jobs. That's your baseline and your volume, and those two numbers decide whether anyone (a consultant, an agency, or you) can ever prove the work helped.

Take both to the first call, because if the consultant can work with them, you're talking to someone useful. If they'd rather steer back to capabilities and case studies, you've just saved yourself a year of retainer.

If you're not sure whether marketing is even the right target, start with a readiness assessment, or work through which AI consulting company you should choose.

Frequently Asked Questions

Is AI marketing consulting worth it for a small business?

It's worth it when you're buying a measured baseline and a process your team keeps running after the invoice clears, and it's rarely worth it when you're buying content volume. Your software likely generates content already, and the search channel that rewarded volume is sending fewer clicks than it did.

Don't I already have AI marketing tools?

You very likely do, since Mailchimp lists generative AI features as a no-additional-cost add-on on its $20-per-month Standard plan. Klaviyo includes an AI subject line generator on its free tier, and Jobber includes AI chat on all plans, so check your subscriptions before you scope anything.

How much does AI marketing consulting cost?

Clutch, which draws on a directory of more than 100,000 digital marketing companies, reports US, Canadian, and Australian agencies billing $100 to $149 per hour. A typical project lands between $10,000 and $49,999, and advertising media spend sits outside those fees and has to be budgeted separately.

Can I actually measure whether AI marketing worked?

Not as a conversion-rate test at most small-business volumes, because detecting a 10% relative lift on a 10% baseline needs roughly 8,100 attempts per version by the NIST formula. Measure countable events instead, such as same-day response rate, hours to quote, and follow-ups completed.

Should I fix marketing or operations first?

Find the leak first. Reaching customers is the most commonly named operational challenge in the Federal Reserve's small-business survey, so marketing is often the right target. But if inquiries are dying before anyone follows up, more inquiries cost money and change nothing.

Continue Learning

The buyer decision:

Cost and readiness:


Sources

All sources retrieved 2026-08-19.

On the two adoption figures. The 18% and the 46% come from different instruments and are not interchangeable. Census BTOS asks about firm-level deployment in a business function, while the Federal Reserve's survey asks whether the business or its employees currently use AI. We've printed both and explained the gap rather than choosing the more dramatic one. The Federal Reserve sample is a convenience sample, not a probability sample, and the report says so.

On the marketing-spend table. These are means from cells of 19 to 30 firms with standard deviations close to the means, drawn from a sample of senior marketing leaders. A company with a VP of marketing is not a typical 30-person contractor. We've published the cell sizes and dispersion so the numbers can't be mistaken for a planning benchmark, and we recommend against using them as one. Figures circulating online attribute small-firm marketing budgets of 15.6% or 12.2% to this survey, but they do not match the 2026 report. We read the primary and printed what it says.

On the click-through evidence. Pew's 8% versus 15% compares searches that did and did not surface an AI summary. Because summary-triggering queries skew longer and more informational, it is a strong association rather than a controlled experiment. Ahrefs describes its own result as a correlation, and Google disputes the publisher traffic-loss framing as resting on incomplete data. We've reported the direction as well evidenced and the magnitude as contested.

On the sample-size table. Only the first row is NIST's published worked example. The other three rows are our own arithmetic on the handbook's formula for testing proportions, at the same one-sided 5% significance and 90% power. We reproduced NIST's published example exactly before computing the others. The formula's source is printed so the figures can be audited rather than taken on trust. They describe a two-arm test of a single conversion rate and are illustrative of the order of magnitude, not a substitute for a test plan.

On the volume anchors. NAHB's six housing starts and NAR's nine transaction sides are counts of completed work, not inquiries, and lead counts run higher than job counts. We use them because they're primary member-census figures and because no Tier 1 to 3 source publishes monthly lead volumes for these trades, so the comparison is about orders of magnitude.

On the cost figures. The Clutch ranges come from a commercial directory, which is a weaker instrument than a survey with a disclosed sample frame. So we've named it rather than presenting a median as settled. We publish only the two figures the guide actually states (the hourly band and the project range) and no monthly retainer number, because the page does not give one. Several retainer medians circulating online are attributed to sources that do not contain them, and one widely cited agency benchmark report has no pricing data in it at all, so we've excluded every one of them.

On the vendor pricing. Feature inclusions and prices were read on each vendor's own pricing page on the retrieval date and change frequently, so verify against your own account before making a decision. Naming these products is not an endorsement; Avolis is stack-agnostic and we don't resell any of them.

On the FTC matters. Case descriptions summarize allegations and settlement terms as published by the Commission, and settlements are not findings of liability.

On our first-party claims. Statements describing what we see in our own diagnostics and client builds are Avolis's own observation, not independent research, and are not offered as benchmarks.


About Avolis Research Group

Avolis Research Group is Avolis's in-house research practice, focused on how operations-heavy small and mid-sized businesses actually adopt AI. It synthesizes primary economic research, government survey data, and results from real implementations into practical, vendor-neutral guidance.

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